Damian Martelli
← All work

Refundid

I led the redesign of a startup's instant-refund returns flow, its merchant dashboard, brand and marketing site, with mobile at the core.

  • Mobile
  • E-commerce
  • Brand
  • Startup
Role
Product Designer, project lead
Client
Refundid
Agency
We Discover
Year
2022
A phone and tablet showing Refundid's new brand and returns flow, with the message "Refund now. Ship later."

The brief

Refundid is a startup that gives online shoppers their money back as soon as they return an item. With no designer on their team, they asked us to make returning a product easier and to strengthen their brand.

My role

I led the project, from the returns flow to the brand and marketing site.

What I designed

A returns flow built for mobile

Most of Refundid’s users were on mobile, so the mobile flow was at the heart of the redesign: choose the items to return, see the next steps, pick how to send them back, and get the refund straight away.

The mobile returns flow: choose items, see your next steps, and pick how to send them back.

Selecting items to return, then confirming the instant refund.

Screens from across the new flow.

The same flow on desktop

Choosing a return method on desktop.

A dashboard, a brand and a website

I also designed a new dashboard for merchants, refreshed the brand, and designed a new marketing website.